Frequently Asked Questions
Everything you need to know about upgrading your sanctuary with Bathroom Fixtures.
What is the standard shipping time for large fixtures like bathtubs and vanities?
Standard shipping for oversized items typically takes 7-12 business days. These items are shipped via specialized freight carriers to ensure they arrive in perfect condition. You will receive a tracking number and a delivery appointment call once the shipment reaches your local hub.
Do your faucets and showerheads come with a warranty?
Yes, all our premium faucets and showerheads are backed by a limited lifetime warranty covering leaks, drips, and finish defects. We stand by the durability of our solid brass and stainless steel components.
What is your return policy for installed items?
To be eligible for a return, items must be in their original packaging and must not have been installed or plumbed. Once a fixture is installed, it is no longer eligible for return due to safety and hygiene regulations, unless a manufacturing defect is found.
How do I ensure a faucet is compatible with my existing sink?
You should check the 'hole configuration' of your sink (single-hole, 4-inch centerset, or 8-inch widespread). Each product page includes a detailed specification sheet and a mounting guide to help you match the fixture to your current plumbing layout.
Are the finishes (like Brushed Gold or Matte Black) consistent across different brands?
While we strive for consistency, finishes can vary slightly between manufacturers. We recommend purchasing fixtures from the same collection or brand to ensure a perfect color match across your bathroom suite.
What should I do if my ceramic or glass item arrives damaged?
Please inspect your delivery immediately. If you notice any cracks or breakage, take photos of the damage and the packaging, and contact our support team within 48 hours. We will arrange a priority replacement at no additional cost to you.